Blue Screen of Death errors appear on computer screens due to a global communications outage caused by CrowdStrike, a cybersecurity services provider for US technology company Microsoft, on July 19, 2024 in Ankara, Turkey.
Harun Ozalp | Anadolu Agency | Getty Images
Crowd Strike Microsoft CEO George Kurtz said more than 97% of Windows sensors were back online after an update from the cybersecurity company caused one of the world's largest IT outages.
“To our customers who are still affected, please know that we will not rest until we have made a full recovery,” Kurtz said in a LinkedIn post on Thursday.
Last week, CrowdStrike released a routine update to its users around the world — which primarily consists of large enterprises — that contained a bug that was causing Microsoft's Windows operating system to crash.
Many users woke up to a blue screen error on their Windows operating system on Friday. The IT outage has caused chaos around the world, with flights cancelled, businesses closing early and even medical staff scrambling to continue operations.
CrowdStrike has rolled out the update to fix the issue.
The company's share price has taken a hit since the incident, as CEO Kurtz looks to contain the fallout from the damage to the company's reputation.
“I deeply regret the disruption this outage has caused and personally apologize to everyone affected,” he wrote on LinkedIn. “While I cannot promise perfection, I can promise a specific, effective response with a sense of urgency.”
CrowdStrike sent Uber Eats gift cards to “teammates and partners who were helping customers during this situation,” a company spokesperson told CNBC.
TechCrunch previously reported this news and added that some people were having issues using the gift card.
“Uber called it a scam due to the high usage rates,” a CrowdStrike spokesperson said.
